Q. What Options do you have for payment?

A. You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account. 

You can choose to use an e-check with Payal which keeps your banking details secure.  An e-check works just like a regular check and it takes between 5-7 working days to clear funds.

OR

You can PHONE us to place your order and we will process your credit card details through our Paypal Virtual Terminal. All credit card information is secure via this process and you will receive notification of the purchase from Paypal. Our contact details including phone number can be found here, Contact Us, you will speak to either Kathleen or Judith pictured here.

OR

You may pay by Western Union. Please contact us for details and advise the MTCN.

Q. The order I received is wrong: what do I do?

A. Firstly check if what you received matches what you ordered and is of high quality. If you would like the tailors chart to be sent to you to confirm details, contact us using the form below. If the item is what you ordered and it is of high quality but you are not happy for whatever reason you may return the item for a full refund.

If we make an error in size, fabric, color we will either re-make the items or provide you with a full refund. Please return it to us immediately (postmarked within 7 days of receipt) and send an email to us with your request. When we make a mistake we pay all postage costs.

If you have ordered the wrong size or color, then please return the uniform to us. Then contact us to arrange a replacement which will be sent by regular air mail. If you wish to make a change to the item which adds to the cost, or would like the item sent express mail, you will be advised of the additional cost which can be paid via Paypal account

Q. I am not happy with what I received. What do I do now?

A: Please return it to us immediately (postmarked within 21 days of our dispatch) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please notify us at taichitranquility@gmail.com and we will provide you with a return address.

Q. How do I care for my uniform?

A: For Silk: individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains.

For Satin: You may dry clean or if washing for the first time then individual hand wash in cool water to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash in cool water. Rinse well. Hang inside out in the shade. Cool iron on the underside (inside out). If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

For Cotton and Cotton blends: For the first wash use warm water and individual hand wash to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash. Rinse well. Warm to hot iron with care. If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

Q. My delivery is late. What do I do now?

At your end: Please contact your local post office to check whether the parcel is there. In many instances the delivery card is not left by the postal service and the customer is not aware the parcel has arrived. Parcels not collected are returned to sender. The length of time the parcels are held by the post office varies worldwide and appears to be reducing in duration.

Then please contact us using our Contact Us details. We will follow up with the shipping agent immediately.

Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will then take approximately 5 to 7 days to most destinations.

For orders placed requesting Regular Air Freight, every effort is made to dispatch your order within 3 days. All uniforms are made to order. Delivery to most destinations will then take approximately 21-28 days depending on your location. (From time to time there are international shipping delays without explanation).

Q. My goods have been damaged in shipping. What do I do now?

A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damaged good using our Contact Us details. We will the provide you with return address details.

Q. What about shipping cost and methods? 

A. Our available shipping options for retail orders are:-

(1) 21 to 28 day Air Parcel;

(2) 5-7 day EMS Delivery (No PO Box Address).

The post office provides a tracking number several days after the parcel is dispatched. The tracking number is generally not live for searching until the parcel reaches the country of destination. If you have any questions regarding your parcel please contact us and the post office  will do a trace. They generally respond to the request by the next day. 

Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel. 

(1) Our 21 to 28 day Registered Air Parcel is charged according to the following table for any destination:

WE HAVE A FLAT RATE CHARGE OF $19 which overrides the scale below (excludes items on special or group/bulk orders ). Items on special will be weighed and charges as per the scale.

Weight (lb) Postage Rate (US$)

0 to 1.09       $19.70

1.1 to 2.19    $28.90

2.2 to 3.3      $41.40

3.31 to 4.4    $55.35

4.41 to 5.5    $63.55

5.51 to 6.6    $71.35

(2) Our 5- 7 day EMS Delivery is charged according to the following table for any destination: 

Weight (lb) Courier Rate (US$) 

0 to 1.09       $50.00

1.1 to 2.19    $62.35

2.2 to 3.3      $62.35

3.31 to 4.4    $62.35

4.41 to 5.5    $70.35

Q. How long does it take to make the uniform?

A. Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will then take approximately 5 to 7 days to most destinations. 

For orders placed requesting Regular Air Freight, every effort is made to dispatch your order within 3 days. All uniforms are made to order. Delivery to most destinations will then take approximately 21-28 days depending on your location. (From time to time there are international shipping delays without explanation).


Q. What can I do if a uniform purchased on special does not fit?

A: Please make enquiries prior to purchasing  items on special. We are happy to answer all your questions. If you would like to provide some basic body measurements we will check that the uniform is the correct size. Unfortunately we do not accept returns or do refunds on these uniforms.

Q. Is your site secure?

A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.  Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.

You can contact us using this form