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FAQ

MONEY BACK GUARANTEE

Money Back Guarantee at Tai Chi Tranquility

I received the jacket and pants today, 28th November 2011. I was surprisingly pleased to see that I had received excatly what I had requested. The staff were very helpful in attention to detail and achieving the style that I wanted. I can't express enough how pleased I am with the outcome of the merchandise. Thanks again to the Tai Chi Tranquility Staff for making a beautiful outfit and for getting to me before Christmas.I am elated for your craftmanship and getting this gift to me in an expedition mannor  My son will be extremely excited when he opens his gift on Christmas morning. Thank you again Tai Chi Tranquility Staff. YOU ROCK!!   

Dawn, Tampa Florida, 29th November 2011

Tai Chi Clothing

Tai Chi Clothes Size Chart

For Tai Chi UniformsUse the Tai Chi Tranquility size chart and select the right size Tai Chi uniform for you.
For Red Hot Specials
Quickly get right size uniform

Color and Fabric

Color and Fabric chartsYou will find the right fabric and color here for your Tia Chi Uniform.

Custom Made Tai Chi Clothes

Made to Measure Tai Chi ClothesOn this page customers learn how we manage made to measure tai chi uniforms and pants. There are instructions and measurements that the customer needs to take and send to us.

Cuff

WHOLESALE Tai Chi Uniforms

Discount Price ListWe are pleased to offer our Tai Chi Clothing Range at competitive wholesale prices for bulk purchases.

Standard Competition Tai Chi Uniform

Collar Detail

Sleeve Detail

Detail Pants

Questions About Tai Chi Tranquility

Q. What Options do you have for payment?

A. You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account. 

You can choose to use an e-check with Payal which keeps your banking details secure.  An e-check works just like a regular check and it takes between 5-7 working days to clear funds.

OR

You can PHONE us to place your order and we will process your credit card details through our Paypal Virtual Terminal. All credit card information is secure via this process and you will receive notification of the purchase from Paypal. Our contact details including phone number can be found here, Contact Us, you will speak to either Kathleen or Judith pictured here.

OR

You may pay by Western Union. Please contact us for details and advise the MTCN.

 

Q. The order I received is wrong: what do I do?

A. Firstly check if what you received matches what you ordered and is of high quality. If it is what you ordered and it is of high quality but you are not happy for whatever reason please see question below and return for a full refund- no questions asked.

If we make an error is size, fabric, color of making we will either provide you will a full refund or re-make the items. Please return it to us immediately (postmarked within 7 days of receipt) and send an email to us with your request. When we make a mistake we pay all postage costs.

 

Q. I am not happy with what I received. What do I do now?

A: Please return it to us immediately (postmarked within 21 days of our dispatch) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please notify us at taichitranquility@gmail.com and we will provide you with a return address.



Q. How do I care for my uniform?

A: For Silk: individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains.

For Satin: You may dry clean or if washing for the first time then individual hand wash in cool water to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash in cool water. Rinse well. Hang inside out in the shade. Cool iron on the underside (inside out). If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

For Cotton: For the first wash use warm water and individual hand wash to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash. Rinse well. Warm to hot iron with care. If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

 


Q. My delivery is late. What do I do now?

A: Please contact us using our Contact Us details. We will follow up with the shipping agent immediately.

Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will take 5 to 7 days to most destinations. All other orders are despatched within 3 days and delivery to most destinations will take approximately 21-28 days.

 


Q. My goods have been damaged in shipping. What do I do now?

A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damaged good using our Contact Us details. We will the provide you with return address details.



Q. What about shipping cost and methods? 

A. Our available shipping options for retail orders are:-

(1) 21 to 28 day Registered Air Parcel;

(2) 5-7 day EMS Delivery (No PO Box Address).

The post office provides a tracking number several days after the parcel is dispatched. The tracking number is generally not live for searching until the parcel reaches the country of destination. If you have any questions regarding your parcel please contact us and the post office  will do a trace. They generally respond to the request by the next day. 

Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel. 

(1) Our 21 to 28 day Registered Air Parcel is charged according to the following table for any destination:

WE HAVE RECENTLY INTRODUCED A FLAT RATE CHARGE OF $15 which overrides the scale below, (excludes bulk orders which have a discount applied). The scale below gives you an estimation of the saving you will make on postage.

Weight (lb) Postage Rate (US$)

0 to 1.09       $19.00

1.1 to 2.19    $22.50

2.2 to 3.3      $29.00

3.31 to 4.4    $35.50

4.41 to 5.5    $42.00


(2) Our 5- 7 day EMS Delivery is charged according to the following table for any destination: 

Weight (lb) Courier Rate (US$) 

0 to 1.09       $45.00

1.1 to 2.19    $53.00

2.2 to 3.3      $64.50

3.31 to 4.4    $74.50


Q. How long does it take to make the uniform?

A. Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will take 5 to 7 days to most destinations. All other orders are despatched within 3 days and delivery to most destinations will take approximately 21 to 28 days.

 

Q. Is your site secure?

A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.  Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.

 

You can contact us using this form

Kathleen and Judith from Tai Chi Tranquility

Name


Email Address


Message / Comments / Questions


How to choose the right Traditional Tai Chi Uniform

In our Traditional Tai Chi Uniforms range please look at the image of Amanda dressed in blue at: http://www.taichitranquility.com/product/TU0012 as I explain what makes this suit a perfect example of a traditional Tai Chi uniform.  

You could be forgiven for thinking that a Tai Chi expert, performing in a competition, was wearing oversized pyjama, when in fact every detail is right.   A traditional suit can be made in plain colors in cotton, silk or satin. If cotton it is usually black or white.  A traditional suit in silk or satin can be made in any plain colour or a contrasting binding may be used. 

The traditional tai chi suit has a mandarin collar and has seven frog buttons on the front. There are two frog buttons on each cuff.  As you look at the image please notice that the top seems large across the shoulders, chest and waist. That extra room is to allow you totally free movement: there should be no pulling regardless of how much body twisting or arm extension you need to do in practice.  The top is made from a single piece of fabric (except of the lower part of the sleeves which are joined by a seam); again this design facilitates movement.  There are no set in sleeves and the material folds gently around the front of the shoulders.  The sleeves are meant to be relatively long; they should fold over and touch the first knuckle of your thumb when your arms are straight and relaxed. The tai chi top has two side splits to allow you to perform deep bends and lunges unimpeded.  The top is long and should fully cover your buttock and crotch area during exercise, it should be the length of your index finger if your hand is resting on your leg.

 

The bottom part of a tai chi suit has soft, non-restrictive, elastic at the waist and at the ankles.   Like the top, there must be plenty of room at waist and hips.  The crutch should be long; reaching to about 1/3 to ½ down the length of your inner thigh, as well, there is a gusset so that there is no pulling, or need for adjustment, during any bending or stretching movements. The pants length is long; they should fold over and touch the top of the shoes at the arch of the foot when you are standing upright.  This extra length is necessary to allow you to perform deep bends and high kicks.

 

Copyright © Tai Chi Tranquility
taichitranquility@gmail.com
Solla Sollew Trading
Casuarina, Australia
Phone 61 2 66748312
Skype sollasollew1