Questions About Tai Chi Tranquility

What Options do you have for payment?

You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account.  You can choose to use an e-check with Payal which keeps your banking details secure.  An e-check works just like a regular check and it takes between 5-7 working days to clear funds.

OR

You may pay by Western Union. Please contact us for details.

Q. I am not happy with what I received. What do I do now?
A: Please return it to us immediately (postmarked within 21 days of our dispatch) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please notify us at taichitranquility@gmail.com and we will provide you with a return address.

Q. How do I care for my uniform?
A: For Silk, individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains.

For Satin: You may dry clean or if washing for the first time then individual hand wash in cool water to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash in cool water. Rinse well. Hang inside out in the shade. Cool iron on the underside (inside out). If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

For Cotton: For the first wash use warm water and individual hand wash to test color fastness. After the first wash, if color is fast, then either hand or gentle machine wash. Rinse well. Warm to hot iron with care. If storing the uniform for months or longer use white tissue paper between layers of fabric. Always wash light and dark colors separately to avoid other clothes affecting the color of your Tai Chi uniforms.

Q. My delivery is late. What do I do now?
A: Please contact us using our Contact Us details. We will follow up with the shipping agent immediately.

Q. My goods have been damaged in shipping. What do I do now?
A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damaged good using our Contact Us details. We will the provide you with return address details.


Q. What about shipping cost and methods? 

NB: 2nd, 3rd, 4th product purchased in one transation ships for free (you only pay postage for first item).

A. Our available shipping options for retail orders are (1) 12 to 14 day Registered Air Parcel; (2) 5-day EMS Delivery (No PO Box Address). The related tracking number will be sent to your registered email address as soon as your package is shipped out from our tailors. 

(1) Our 12 to 14 day Registered Air Parcel is charged according to the following table for any destination:

Weight (lb) Postage Rate (US$)

0 to 1.09       $19.00

1.1 to 2.19    $22.50

2.2 to 3.3      $29.00

3.31 to 4.4    $35.50

4.41 to 5.5    $42.00

Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel.

(2) Our 5-day EMS Delivery is charged according to the following table for any destination:

Weight (lb) Courier Rate (US$) 

0 to 1.09       $45.00

1.1 to 2.19    $53.00

2.2 to 3.3      $64.50

3.31 to 4.4    $64.50

Q. How long does it take to make the uniform?

A. Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched the day after receiving the order. Your EMS delivery will take 5 days to most destinations. All other orders are despatched within 3 days and delivery to most destinations will take approximately 12 - 14 working days.

Q. Is your site secure?
A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection.  Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.

How to choose the right Traditional Tai Chi Uniform

In our Traditional Tai Chi Uniforms range please look at the image of Amanda dressed in blue at: http://www.taichitranquility.com/product/TU0012 as I explain what makes this suit a perfect example of a traditional Tai Chi uniform.  

You could be forgiven for thinking that a Tai Chi expert, performing in a competition, was wearing oversized pyjama, when in fact every detail is right.   A traditional suit can be made in plain colors in cotton, silk or satin. If cotton it is usually black or white.  A traditional suit in silk or satin can be made in any plain colour or a contrasting binding may be used. 

The traditional tai chi suit has a mandarin collar and has seven frog buttons on the front. There are two frog buttons on each cuff.  As you look at the image please notice that the top seems large across the shoulders, chest and waist. That extra room is to allow you totally free movement: there should be no pulling regardless of how much body twisting or arm extension you need to do in practice.  The top is made from a single piece of fabric (except of the lower part of the sleeves which are joined by a seam); again this design facilitates movement.  There are no set in sleeves and the material folds gently around the front of the shoulders.  The sleeves are meant to be relatively long; they should fold over and touch the first knuckle of your thumb when your arms are straight and relaxed. The tai chi top has two side splits to allow you to perform deep bends and lunges unimpeded.  The top is long and should fully cover your button and crotch area during exercise.

The bottom part of a tai chi suit has soft, non-restrictive, elastic at the waist and at the ankles.   Like the top, there must be plenty of room at waist and hips.  The crutch should be long; reaching to about 1/3 to ½ down the length of your inner thigh so that there is no pulling, or need for adjustment, during any bending or stretching movements.  The pants length is long; they should fold over and touch the top of the shoes at the arch of the foot when you are standing upright.  This extra length is necessary to allow you to perform deep bends and high kicks.