Policies

"We are delighted with our new uniforms. The quality of the workmanship and material is very high and this is enhanced by the fine attention paid to style, cut and measurement. The result - Tai Chi uniforms that not only look and feel great but are entirely accommodating to all our form postures. It is hard to find such a standard elsewhere."  Nigel, Cardiff, UK  July 2010

Clothing

Clothing

Size Charts

Size Charts

Color

Color

Fabric

Fabric

Custom Made

Custom Made

Made to MeasureOn this page customers learn how we manage made to measure tai chi uniforms and pants. There are instructions and measurements that the customer needs to take and send to us.
Cuff

Cuff

WHOLESALE

WHOLESALE

Shoes

Shoes

Standard Uniform

Standard Uniform

Return Policy
If you are not happy with your purchase please return it to us immediately (postmarked within 21 days of our dispatch) for a full refund of the cost of goods. You pay the return postage costs. To receive a full refund, goods must be received in new condition with original packing. Please post to: Tai Chi Tranquility, PO Box 88, Mayfield, New South Wales, Australia. 2304.


Back Order Policy
If the product you have ordered is not available, you may choose from the following options:

1. You can receive a full refund.

2. You may choose an alternative product. If you select a product of less value we will provide a refund for the difference. If the product you select is a higher value, please pay the difference.

3. You may wait for the product to become available.



Shipping Policy 

Our available shipping options for retail orders are (1) 14 to 21 day Registered Air Parcel; (2) 5-day EMS Delivery (No PO Box Address). The related tracking number will be sent to your registered email address as soon as your package is shipped out from our tailors. 

(1) Our 14 to 21 day Registered Air Parcel is charged according to the following table for any destination:

Weight (lb) Postage Rate (US$)


0 to 1.09       $19.00

1.1 to 2.19    $22.50

2.2 to 3.3      $29.00

3.31 to 4.4    $35.50

4.41 to 5.5    $42.00

Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel.

(2) Our 5-day EMS Delivery is charged according to the following table for any destination:

Weight (lb) Courier Rate (US$) 

0 to 1.09       $45.00

1.1 to 2.19    $53.00

2.2 to 3.3      $64.50

3.31 to 4.4    $64.50





Damaged Goods Policy
If the product you receive is damaged or has been damaged in transit please return it to us immediately (postmarked within 21 days of our dispatch). We will arrange for the goods to be picked up. You can either have the goods replaced or receive a full refund.

Please contact us using our Contact Us details.




 

Copyright © Tai Chi Tranquility
taichitranquility@gmail.com
Solla Sollew Trading
Newcastle, Australia