MONEY BACK GUARANTEE
Donald, California US
22nd June 2018
MONEY BACK GUARANTEE
I wanted to thank you for the wonderful uniforms. It's tough to find things my size in off the shelf clothing, and your prices for custom garments is a great value. The craftsmanship and quality of the materials and fantastic. It's rare in today's world that things live up to old school expectations. I really appreciate your approach, care, and compassion for what you're doing. Attached is a picture of me wearing one of your wonderful uniforms at Tiger Claw Elite 2018.
Donald, California US
22nd June 2018
Questions About Tai Chi Tranquility
Q. What Options do you have for payment?
A. You may pay by using major credit cards via PayPal which is seamlessly integrated into our secure checkout. You do NOT need a PayPal account.
You can choose to use an e-check with Payal which keeps your banking details secure. An e-check works just like a regular check and it takes between 5-7 working days to clear funds.
A. You can PHONE us to place your order and we will process your credit card details through our Paypal Virtual Terminal. All credit card information is secure via this process and you will receive notification of the purchase from Paypal. Our contact details including phone number can be found here, Contact Us, you will speak to either Kathleen or Judith pictured here.
A. You may pay by Western Union. Please contact us for details and advise the MTCN.
Q. The order I received is wrong: what do I do?
A. Firstly check if what you received matches what you ordered and is of high quality. If you would like the tailors chart to be sent to you to confirm details, contact us using the form below. If the item is what you ordered and it is of high quality but you are not happy for whatever reason you may either return the item for a replacement or ask for a refund.
If we make an error in size, fabric, color (does not include dye lot variations) we will either re-make the items or provide you with a refund. Please return it to us immediately (postmarked within 7 days of receipt) and send an email to us with your request. When we make a mistake we pay all postage costs.
Q. I am not happy with what I received. What do I do now?
A: Please return it to us immediately (postmarked within 7 days of receipt) for replacement or refund of the cost of the item. You pay the postage costs. To receive a replacement or refund, goods must be received in new condition with original packing. Please notify us at firstname.lastname@example.org and we will provide you with a return address.
Q. The order I received is correct, however it does not fit. What do I do?
A: For Silk: individually hand wash in cool water or dry clean. If hand washing use a silk or wool wash detergent. Rinse three times. Hang inside out in the shade. Cool iron on the underside (inside out). Cover the uniform with a clean cloth to avoid scorching when ironing. If storing the uniform for months or longer use white tissue paper between layers of fabric. Do not use camphor on or close to silk: it stains.
Then please contact us using our Contact Us details. We will follow up with the shipping agent immediately.
Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched a couple of days after receiving the order. Your EMS delivery will then take approximately 7 days to most destinations. Express couriers will not deliver to post boxes so we require a street address.
Q. My goods have been damaged in shipping. What do I do now?
A: All our parcels are very carefully packed to avoid damage in transit but in the unlikely event that damage does occur please contact us immediately. You must contact us no later than 72 hours after receipt of your damaged good using our Contact Us details. We will the provide you with return address details.
A. Our available shipping options for retail orders are:-
(1) (Approx) 28 day Air Parcel;
(2) 7 day EMS Delivery (No PO Box Address);
The post office provides a tracking number several days after the parcel is dispatched. The tracking number is generally not live for searching until the parcel reaches the country of destination. If you have any questions regarding your parcel please contact us and the post office will do a trace. They generally respond to the request within a couple of days.
Registered Air Parcel requires you to sign to take delivery, if you prefer to make delivery without signing, please specify at "Add Comments About Your Order" during checkout and we will ship it by Unregistered Air Parcel. By doing so you would agree that the title of the goods has passed to you upon shipment and no claim for lost parcel.
(1) (Approx) 28 day Registered Air Parcel is charged according to the following table for any destination:
Weight (lb) Postage Rate (US$)
0 to 1.09 $24.00
1.1 to 2.19 $28.90
2.2 to 3.3 $41.40
3.31 to 4.4 $55.35
(2) Our 7 day EMS Delivery is charged according to the following table for any destination:
0 to 1.09 $60.00
1.1 to 2.19 $65.00
2.2 to 3.3 $65.00
3.31 to 4.4 $65.00
Q. How long does it take to make the uniform?
A. Orders placed requesting EMS shipping will be treated as a matter of urgency and are generally despatched within a couple of days after receiving the order. All clothing and shoes are made to order. Your EMS delivery will then take approximately 7 days to most destinations.
Q. Is your site secure?
A: Yes. Our site is hosted on secure servers and the checkout process is encrypted for your protection. Our site is hosted by StoresOnline.com who can be contacted for full details of the security features of our site.
You can contact us using this form
How to choose the right Traditional Tai Chi Uniform
In our Traditional Tai Chi Uniforms range please look at the image of Amanda dressed in blue at: http://www.taichitranquility.com/product/TU0012 as I explain what makes this suit a perfect example of a traditional Tai Chi uniform.
You could be forgiven for thinking that a Tai Chi expert, performing in a competition, was wearing oversized pyjama, when in fact every detail is right. A traditional suit can be made in plain colors in cotton, silk or satin. If cotton it is usually black or white. A traditional suit in silk or satin can be made in any plain colour or a contrasting binding may be used.
The traditional tai chi suit has a mandarin collar and has seven frog buttons on the front. There are two frog buttons on each cuff. As you look at the image please notice that the top seems large across the shoulders, chest and waist. That extra room is to allow you totally free movement: there should be no pulling regardless of how much body twisting or arm extension you need to do in practice. The top is made from a single piece of fabric (except of the lower part of the sleeves which are joined by a seam); again this design facilitates movement. There are no set in sleeves and the material folds gently around the front of the shoulders. The sleeves are meant to be relatively long; they should fold over and touch the first knuckle of your thumb when your arms are straight and relaxed. The tai chi top has two side splits to allow you to perform deep bends and lunges unimpeded. The top is long and should fully cover your buttock and crotch area during exercise, it should be the length of your index finger if your hand is resting on your leg.
The bottom part of a tai chi suit has soft, non-restrictive, elastic at the waist and at the ankles. Like the top, there must be plenty of room at waist and hips. The crutch should be long; reaching to about 1/3 to ½ down the length of your inner thigh, as well, there is a gusset so that there is no pulling, or need for adjustment, during any bending or stretching movements. The pants length is long; they should fold over and touch the top of the shoes at the arch of the foot when you are standing upright. This extra length is necessary to allow you to perform deep bends and high kicks.
Note: All prices in US Dollars